Copy Testing & Research
I use research and copy testing to make content clearer, faster, and more helpful for real users.
Copy Testing for Measurement Formatting
Custom-manufacturing digital marketplace
I conducted a copy testing to evaluate how users interpret dimensional formatting, like spacing and leading zeros in measurements. The results guided updates to the quote UI, aligned teams on a standard approach, and led to a new measurement section in the company style guide. This project showed how thoughtful content design can simplify even the most technical details.
User testing
Unmoderated testing
Copy Testing to Guide Returns
Custom-manufacturing digital marketplace
I led copy testing for Xometry’s new customer return flow, focusing on how users interpret different CTAs like “Start a Return” and “Report an Issue.” My research revealed that common eCommerce phrases don’t always match user expectations in a manufacturing context. These insights influenced the final UX and helped align the product experience with user intent.
Copy testing
Customer support UX