Product Copy & Microcopy
I craft clear, intentional copy and microcopy that helps users feel right at home in a product—turning complex tasks into effortless interactions.
Customer-Facing Return Experience
Xometry / Custom-manufacturing digital marketplace
As the lead content designer on a pivotal customer-facing experience, I helped transform a manual, off-platform return process into a smooth, on-platform flow that empowered customers and reduced internal workload.
Conversational design
Progressive interfaces
Staff-Facing Return Process
Xometry / Custom-manufacturing digital marketplace
I designed the content for the staff-facing side of the return workflow to support faster case resolution, reduce ambiguity, and align internal tools with the new customer experience.
Internal workflows
Process efficiency