Product Copy & Microcopy
I craft clear, intentional copy and microcopy that helps users feel right at home in a product—turning complex tasks into effortless interactions.
Customer-Facing Return Experience
Custom-manufacturing digital marketplace
As the lead content designer on a pivotal customer-facing experience, I helped transform a manual, off-platform return process into a smooth, on-platform flow that empowered customers and reduced internal workload.
This project contribution was part of a greater core project: Improving the Return Process.
Conversational design
Progressive interfaces
Simplifying Profile Updates for Businesses
Custom-manufacturing digital marketplace
I redesigned the onboarding content for Xometry’s supplier portal to make it easier for partners to add new machines and capabilities to their profiles. My updates helped clarify that adding information would not affect the jobs available to them, reducing confusion and building trust during a key platform update.
Onboarding content
B2B Microcopy