UX Research & Usability Testing
Investigating how people interact with digital experiences to uncover insights that guide better design decisions.
Usability Testing: Steam Desktop App
I evaluated the Steam desktop app to uncover usability issues in its navigation and labeling, translating user feedback and heuristic data into actionable design improvements.
Heuristic evaluation
Information architecture
User Journey Report: Moody Month App
I evaluated the Moody Month app’s symptom-tracking flow, translating research findings into design recommendations that improve clarity and user engagement.
User journey mapping
Usability analysis
Usability Test Report: Oregon State Parks Reservation Website
I conducted a three-part usability test of Oregon’s campsite reservation site, identifying navigation, labeling, and task flow issues to improve clarity and booking efficiency.
Usability testing
User research
Heuristic Evaluation: Amtrak Travel Website
Evaluated Amtrak’s travel booking site using Nielsen’s heuristics, identifying design and navigation issues that impact task flow, readability, and user confidence.
UX research
Heuristic evaluation